Explore the latest devices, reliable repairs, and expert advice tailored for the vibrant UAE market. We are your go-to source for all things mobile on Sheikh Zayed Road.
See Why Customers Love UsEmirates Mobile Hub operates this online platform, providing a range of services including sales of mobile devices and accessories, repairs, trade-ins, and related consultations and services. This privacy policy explains how we collect, use, disclose, and protect your information when you use our site and services.
We collect information to provide and improve our services to you. The types of information we collect depend on how you interact with us.
Information you provide directly to us:
- Personal details such as your name, email address, phone number, and shipping/billing address when you make a purchase, create an account, request a service like a repair, or participate in a trade-in program.
- Payment information (though we do not store full payment card details; these are typically handled by secure payment processors).
- Information about the devices you purchase, trade-in, or require service for, including make, model, IMEI number, and condition.
- Communication content when you contact us for support or inquiries.
Information we collect automatically:
- Usage data, such as pages you visit on our site, your browsing history, search queries, and interactions with our content.
- Technical information, such as your IP address, browser type, operating system, device identifiers, and referring URL.
- Information collected through cookies and similar technologies (explained below).
Information from other sources:
- We may receive information about you from third parties, such as business partners involved in providing our services or public databases, where legally permissible.
We use the information we collect for various purposes, including:
- To process and fulfill your orders, including managing payments, shipping, and handling returns.
- To provide services you request, such as device repairs, data transfer, or setting up devices.
- To manage your account and maintain your service history.
- To communicate with you about your orders, services, inquiries, and provide customer support.
- To improve our products, services, and the user experience on our online platform.
- To personalize your experience on our site and present products and offers relevant to you.
- To conduct internal business operations, such as data analysis, testing, research, and statistical purposes.
- To send you marketing communications about products, services, and promotions that may be of interest to you, in accordance with your consent preferences.
- To ensure the security and integrity of our site and services, prevent fraud and other illegal activities.
- To comply with legal obligations and enforce our terms and conditions.
We process your personal data based on several legal grounds, including:
- Performance of a contract: Processing necessary to fulfill a transaction or service you requested (e.g., processing an order, performing a repair).
- Your consent: Where you have given explicit consent for specific processing purposes, such as receiving marketing communications. You have the right to withdraw your consent at any time.
- Legal obligations: Processing necessary to comply with applicable laws and regulations.
- Legitimate interests: Processing necessary for our legitimate business interests, provided these interests are not overridden by your fundamental rights and freedoms (e.g., improving services, preventing fraud, internal analytics).
Our online platform uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device. We use cookies to operate our site, analyze usage, remember your preferences, and personalize content and advertising. You can manage your cookie preferences through your browser settings.
We may share your information with third parties under specific circumstances:
- Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, order fulfillment, shipping, data hosting, marketing assistance, and customer service. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users or others.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the context of its use. When your personal data is no longer required, we will securely delete or anonymize it.
Depending on your location and applicable law, particularly under GDPR, you may have the following rights regarding your personal data:
To exercise these rights, please contact us using the physical address provided below. We may need to verify your identity before processing your request.
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our online platform may contain links to third-party websites. This privacy policy does not apply to the practices of those third parties. We encourage you to read the privacy policies of any third-party sites you visit.
Our service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.
If you have questions about this privacy policy or our data practices, you can contact us in writing at:
Emirates Mobile Hub
73B, Sheikh Zayed Road, Ground Floor
Dubai, Dubai Emirate, 29000
UAE